Privacy and cookies
Our use of your data, cookies, and external services: what you should know, and how to opt out if you want to.
- We will pass on your message, name, email and postal address and (optionally) telephone number either direct to the politician(s) you write to, or to a trusted intermediary (such as a council democractic services department) who will then pass it on.
- We will never sell or otherwise distribute any information you give
WriteToThem to organisations or individuals outside of mySociety, except in the
- when required to do so by UK law;
- if you come to the site via louder.org.uk, we are given a unique ID that we pass back to them when you confirm your message. If you were logged in to louder.org.uk, they will know you have sent a message (but nothing else).
- We will store your IP address and the pages that you visited whilst on the site as part of our site logs. We keep these for one month.
- We will never keep permanent copies of the letters you write to send to your representatives, and will not look at your messages unless there is a problem with the operation of the site which requires us to do so.
- We will store the content of your message for four weeks after it was dispatched. Then it is automatically deleted. We keep a copy in backup files for one additional week. We need to keep it for this long to monitor and prevent abuse of the service. It also means we can include a copy of your message in the email which asks if your respresentative has responded yet.
- If delivery of a message fails for a week, we keep the message content for a further 8 weeks. This gives us time to diagnose the problem. We sometimes need the content so we can resend the message.
- We keep records of names and addresses for longer periods in order to provide an audit trail if a representative queries the accuracy of the statistics on response rates we produce. We will never give these out to a representative on any other occasion than when you send them your message.
- If you contact mySociety via our support email address we reserve the right to keep your support message indefinitely, especially if you say something nice about us.
- We will never send you unsolicited email except: a) One survey email and up to one reminder two weeks after you send your message. b) In the rare case that a politician asks us to pass a message on their behalf to survey respondents in their constituency/ward who say they have not heard back from them.
To make our service easier or more useful, we sometimes place small data files on your computer or mobile phone, known as cookies; many websites do this. We use this information to measure how people use the website so we can improve it and make sure it works properly. Below, we list the cookies and services that this site can use.
Measuring website usage (Google Analytics)We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better. Google Analytics stores information such as what pages you visit, how long you are on the site, how you got here, what you click on, and information about your web browser. IP addresses are masked (only a portion is stored) and personal information is only reported in aggregate. We do not allow Google to use or share our analytics data for any purpose besides providing us with analytics information, and we recommend that any user of Google Analytics does the same.
If you’re unhappy with data about your visit to be used in this way, you can install the official browser plugin for blocking Google Analytics.
The cookies set by Google Analytics are as follows:
|__utma||Unique anonymous visitor ID||2 years|
|__utmb||Unique anonymous session ID||30 minutes|
|__utmz||Information on how the site was reached (e.g. direct or via a link/search/advertisement)||6 months|
|__utmx||Which variation of a page you are seeing if we are testing different versions to see which is best||2 years|
Google’s Official Statement about Analytics Data
Bits of wording taken from the gov.uk cookies page (under the Open Government Licence).